Our engagements

Through our websites and social media, we ensure transparency of: 

• information  
• services  
• procedures 

You can rely on transparency on:  

• the steps of the procedures 

• their duration

Our information is:  

• correct  

• reliable   

• regularly updated 

Our language is:  

• clear  

• precise  

• comprehensible 

Staff members are trained to ensure the readability of their texts.

Deadlines are always communicated: 

• the deadlines specified by regulation 
• other deadlines  

If a deadline is extended (due to unforeseen circumstances), the new deadline will be communicated.  

You are always able to find out which deadline applies to you.  

You can contact someone in case of: 

• questions  
• follow up of a case 

Contact  

• Telephone  

  • +32 2 277 31 11  

  • On working days   

  • From 08h to 16h 

• By post

  Adress: rue du Progrès 56 1210 Bruxelles 

• DIV offices

• Mail

  • help.div@mobilit.fgov.be

  • info@mobilit.fgov.be 

Procedures are handled automatically when possible: you do not have to take any action. 
 

Our services are essentially digital. 

You can access them: 

• - 24/7 

• - 7 days a week 

We focus on your ease of use first when developing our online applications. 

We offer support in using our digital applications. 
 

We listen to your specific situation.  

To the greatest extent possible, we answer through your preferred channel. 

We use data already available from other public services (under the Only Once legislation).   

We direct you to the competent service if your request is beyond our competence.  

Our services are constantly evolving.  

Your feedback is used to improve the services.